Privacy Policy

ThirdWaveICT is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your personal data.

2. What Data We Collect

We may collect the following types of personal data:

• Personal Information: Name, email address, phone number, company name, job title.
• Technical Data: IP address, browser type, operating system, and usage data from your interactions with our website or services.
• Communication Data: Messages or inquiries sent to us via email, forms, or other communication channels.

3. How We Collect Your Data

• Direct Interactions: Data you provide through forms, account creation, or communication with us.
• Automated Technologies: Data collected via cookies and other tracking technologies on our website.

4. How We Use Your Data

We use your personal data for the following purposes:

• To Provide Services: Process your orders, deliver IT solutions, and manage your account.
• To Improve Services: Analyze website usage and enhance functionality.
• Marketing: Send newsletters, updates, or promotional materials (only with your consent).
• Compliance: Meet legal and regulatory requirements.

5. Legal Basis for Processing

We process your data under the following legal bases:

• Consent: When you agree to receive marketing communications.
• Contractual Obligation: To fulfill a service you requested.
• Legitimate Interests: For improving services and ensuring security.
• Legal Compliance : To meet regulatory obligations.

6. Data Sharing

We may share your data with:

• Legal Authorities: If required by law.
• Third-Party Tools: For marketing or service enhancements (e.g., Google Analytics).

We ensure that all third-party processors comply with GDPR and sign data processing agreements.

7. Data Retention

We retain your data only as long as necessary:

• For the duration of your use of our services.
• To meet legal or regulatory obligations.
• For up to [X] years after the termination of services, if applicable.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Restriction: Limit the processing of your data.
• Portability: Receive your data in a portable format.
• Objection: Object to data processing for marketing purposes.

To exercise these rights, contact us at [[email protected]].

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Please refer to our Cookies Policy for more details on how we use cookies and how you can manage them.

10. Data Security

We implement robust security measures to protect your data, including:

• Data encryption.
• Regular system audits.
• Restricted access to sensitive data.

However, no online transmission is completely secure. Please contact us immediately if you suspect any breach of your data.

11. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

12. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or through our website.

13. Contact Information

For questions about this Privacy Policy or your data, please contact us:

• Email: [[email protected]]
• Phone: [+44 7957 259 445]
• Postal Address: [UK - ThirdWaveICT, West Midlands, United Kingdom]