ThirdWaveICT offers Technical Support as a Service (T-SaaS), which involve securing and managing Cyber Security systems remotely at customer location through the various delivery model.
- Expert Technical skills on various technologies
- Offers various delivery model to ﬁt the business requirements
- 99.9% Resource and Skills availability
- Regular Preventive Maintenance
- Process-oriented and SLA driven servicee
ThirdWaveICT support organization of all size and sectors across Government, Ministries, BFSI, Retail, Education, Health, Utilities, and others
ThirdWaveICT offers different support models,
We can assign the "X" number of dedicated or shared support resources who can handle the support incidents on one or multiple Security technologies. It helps you to focus on the core business by outsourcing the non-core function, and, at the same time, help in reducing the associated risks and investments. This model is ideal for the Enterprise segment, which needs round the clock availability and works on stringent SLA’s.
Pay-as-you-Go (PAYG) Based
When you are not sure about the support load, we suggest to start with a minimum number of resources which increase or decrease depending on the overall load of incidents. This model can suit the Mid Enterprise segment.
Rather than having a ﬁxed number of resources, we can always look into the Incident based approach. You don't need to invest in hiring the full-time resources but instead, can pay only on the number of incidents closed in several months. It's more cost-effective and ideal for the Commercial segment